Shipping policy
Shipping Options
Shipping is automatically calculated prior to submitting your payment information. Add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices. We ship via UPS and USPS.
Free Shipping
Our Standard Free Shipping offer is available on orders placed online that are over $150.00. Not available for orders shipped outside the continental United States or for wholesale orders.
International Shipping
We ship to nearly every location on the globe. Live shipping rates are available in our cart system.
Kiln Shipping
Most kilns we offer are shipped directly from the manufacturer to assure the safest arrival and may take up to 2 - 3 weeks during peak times. If the delivery date is critical or if you require expedited shipping service, be sure to check with our Customer Service Department at 888.478.5060 (International customers - 323.386.2323) for current lead times before finalizing your order. Most kilns will ship separately from the rest of your order and a separate tracking number will be sent to the email address associated with your account. Please see additional information below on high value order shipping.
Tracking Numbers
It's important to provide us with an accurate email address when placing your order so we can send you your tracking number for your shipment. The moment you check out, an email confirmation of your order is sent to you. If you do not receive a confirmation via email, call us at 888.478.5060 if you believe you successfully placed an order but did not receive a receipt.
When your order is shipped, an email with your tracking number is automatically generated and sent to you (if your package is shipped using a trackable method). The email contains a link to track your package. This is the easiest and fastest way to track your order. There is also a link on your account available by logging in. Be advised that shipped orders are usually updated the day after shipping, therefore the shipping information may not be up to date for several hours after we've shipped. Should your package be lost during transit, we will gladly assist you in recovering your goods by initiating a trace from our end. Insurance is recommended on all packages. Please indicate in the notes during checkout that you would like insurance included in your shipment.
Time in Transit
We offer UPS and USPS shipping options for domestic and international orders. How long it will take to receive your order depends on the shipping method you've selected and your delivery address. For US deliveries going UPS Ground, the time in transit is shown in the map below. This map is a general representation of UPS Ground transit times.
Gift Cards
Gift cards are sent automatically after purchase via email.
